· Guaranteed Refund
1.
Any quality problems, such as broken lower sole, broken heel, broken upper sole, broken assistant heel, which appeared within
one month.
2. All open glue within one month.
3. For goods cannot be exchange due to quality problem and the goods is under exchange guarantee.
· Guaranteed exchange
1. Within one month, for problems caused by serious color fading or serious discoloration of inner sole, exchange of
same type of shoes is allowed.
2. For any new shoes not in pair, different size or nail appeared found inside the shoes.
· Guaranteed repair
Within 3 months from the purchase, repair is guaranteed for any one of the following damage: broken lower sole, broken heels, broken
upper sole, broken
assistant heel, broken threads, unbalance of heels, back heels worn out, or any damage caused by quality.
· Implementation of 3 guaranteed
1.
All explicitly indicated the goods item for disposal or damage caused by the consumer are not under the guarantee.
2. "3 guarantee" is the certificate of quality of the shoes.
3. Our regulation is inconsistent with the similar International regulation, subject to China's standard.
· Exchange or Refund requests from customers may be rejected due to following reasons:
1. Wrong delivery. Please check carefully the condition and quality of the goods at the time of receipt. For any discrepancy, the delivery
company will take back all goods at the same day, and arrange re-delivery, free of change. Request is not accepted after then.
2.
The period for Refund or Exchange has expired, within 2 days according to the receipt of goods.
3. The goods are incomplete or appearance is damaged.
4. Reasons caused by customer (Such as he did not read the introduction before ordering or repeated order).
5. Request for exchange to different goods or other colours.
Note: The following unforeseeable reasons cannot be the excuses of complaint:
1．Delayed delivery due to unpredictable weather, transport or traffic etc.
2．Delay due to post service.
3．The shortage of the goods, will deal with after discussion with customer.
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